FAQ's
Welcome to our frequently asked questions (FAQ's), we are so happy to have you here.
We have tried to answer the most common questions in the content below.
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Shipping question: How do I know when my package will arrive?
Fill this in
Return policy question: What is your return policy?
See Policies as it has our latest return process.
Orders
Below are some of are common questions about orders
Frequently asked question: How do I know if the tray system will work with my wheeled mobility device?
Manual Wheelchair tray system: Bracket works on manual wheelchairs with "Desktop length arms" not full-length arms. You would have to buy a Desktop length arm.
See Product details for more information.
We list a number of manufactures (Drive, Invacare, Medline) and certain models (Cruise 3 or 4) that we know the bracket works with that have a pipe diameter of 19-22.5mm. Our system may work with other manufactures and models but we can only let you know of the ones we have tried it on. Sadly, there are just too many models out there for us to have a complete list.
Products
Below are some common questions about our products
Product question: Why use mats?
The mats are more than a way to personalize your tray. They are slip resistant for bowls and easy to clean. If you have depth perception issues you can use the main mat + the circle mat for the bottom of the cup. The color difference should help you know the cup is a different depth.
Care instruction question: Is the tray dishwasher safe?
While the tray can withstand the hot temperatures it should not be left in water, so it is not dishwasher safe. Please just use a wet washcloth to clean the part and leave out to air dry.
Product use question: What if I have a "Full-length" arm on my manual wheelchair, can I still use this tray system?
If you can purchase a desktop length arm and replace your full-length arm for the wheelchairs listed in the product description, then the bracket will fit and yes you can use our tray system.
Note our manual wheelchair bracket for desktop length arms can be used on either the left or right arm. However, you'll need to pick which side you want to use it on because the desktop length arms you buy from manufacturers are only inserted and used on a specific left or right side.
What if your chair is not listed in the product description?
We have only listed the wheelchair manufacturer and models we have tried with the bracket system.
Unfortunately, there are just too many types of wheelchairs to do a full listing. If you have an arm that looks a lot like a desktop length arm with a pipe diameter of 19-22.5mm then our system MAY or may NOT work.
If people, try it & and it fits on a chair NOT listed on our product page they could write in to us to let us know the manufacturer and model. We could have that information added to reviews of products.
Product question: Can I buy a bracket by itself?
Initially, we just have the combo product. However, in time we are looking to sell the bracket, block set and tray/rail as three separate products.
Future product question: Do you sell an assembly for electric wheelchairs?
This is the next product we are currently working on we hope to have it available this time next year.